Why is it difficult to be assertive? Is it just me, or does anyone else feel bad when asking for what they want?
Today I went out for a wonderful walk and lunch with my husband (yes, in the cold and rain). It was great not to have to worry about all the traffic associated with this semi-holiday. When we arrived at the restaurant and I was hesitant about my order and soon after I changed my mind. When I went back to change the order, I was immediately greeted with an attitude from the cashier/manager who heaved a great sigh and rolled her eyes. She went to check if the order had already been filled. When I realized that it had, I waved to her to just forget about it.
At the same time, another cashier asked me if I needed help and I asked her to tell the other one that if the order had been filled, not to worry about it. Immediately she went to the gal (who was only probably six feet away from me but behind the “customers not permitted beyond this point” area). However, the gal did not return, only the other cashier who informed me that the order had been filled, but that they are working on filling the new one. I told her that I didn’t have an opportunity to give specific instructions about the new order and asked if she relay them to the other girl.
When this occurred, I witnessed the reaction which was “for real?!” She proceeded then to storm over to an area three feet from me and grab place plastic gloves on her hands like she was going to fill the order herself. Still in a kind, voice, I told her to just let it go. But she never even looked at me and proceeded to storm off in the other direction. I had had enough and just yelled out to her, “Don’t bother. I don’t even want it anymore. I don’t need this!”
By the time I returned to my table I was livid and almost in tears. Why? Because I didn’t get what I wanted? No. Because I felt bad for even asking for what I wanted. I had been a nuisance and caused someone else trouble because of my wants and desires.
My husband stood up for me and reminded me that I was the customer and deserved to not only get what I requested, but with respect and civility. I talked him into not saying anything, but a few moments later a manager came out with the new order and apologized for the mishap. He explained that her reactions were not about me, but something else. However, when I shared that I was immediately greeted with hostility, he changed his tune and quickly compensated with free dessert and vouchers for a free meal in the future.
Even then, I told the manager I didn’t want to get anyone in trouble or cause problems. But why should I feel bad about simply asking for what I wanted? Or even being indecisive and changing my mind? These are the kinds of societal responses which train us not to be assertive. However, when we do demand what we want, we are labeled as a bitch. Is there a way for women to ask for what they want without feeling guilty? Or are our only choices included living unsatisfied in silence or being categorized as the big “B”?
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